Q: How can I get the price?
A: We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the
price, please email us or contact us in other ways so that we can offer you a quote.
Q: Can I buy samples placing orders?
A: Yes. Please feel free to contact us.
Q: What is your lead time?
A: It depends on the order quantity and the season you place the order. Usually we can ship within 20 days for small quantity.
Q: What is your payment term?
A: T/T, Western Union, L/C, and Paypal. This is negotiable.
Q: What is the shipping method?
A: It could be shipped by sea, by air or by express (EMS,UPS,DHL,TNT,FEDEX and ect). Please confirm with us before placing orders.
Q: How can your factory control the quality?
A: Quality is at the forefront of our commitments to our customers always. We have strict quality management process from raw
material to finished product. Details please ref below:
-- Material Vendor Assessed.
-- Incoming material inspected(IQC)
-- In-line product 100% Check(QC)
-- 100% inspect before packing(QC)
-- According to standard or customer's requirement to check random after final packing to ensure the quality(QA)
Q: How can I get the after-service?
A: We will send you the free spare parts if the problems cause by us, if the products cannot be repaired, free replacement
together with next order.
Q:Do you have inspection procedures for the products?
A: Our QC will strictly inspect and test all
casters before packing.
